Job Introduction
Money Guidance Specialist and Engagement Lead
Full time
Home based
Salary: £29,479 (Nationwide)
Closing date for applications: Tuesday 27th October 2026 at 23:59
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, and create awareness about safer gambling and treatment.
The Role
The Money Guidance Service supports individuals experiencing gambling-related financial harm by providing specialist money guidance and financial wellbeing support. The role primarily involves managing a caseload, delivering tailored support via telephone and video appointments, and referring clients to external debt, money advice, and specialist services where appropriate.
The role also supports service development through outcome monitoring, record keeping, service improvement activities, and the development of tools and resources. In addition, it leads engagement and awareness work, including delivering presentations and training, building partnerships, and promoting understanding of gambling-related financial harm and available support.
About You
You will have experience providing money guidance, debt advice, or support to vulnerable individuals with complex needs, alongside managing a caseload in a remote or service-user-facing environment. You will be confident delivering tailored support via telephone and video call, assessing needs, managing risk, maintaining professional boundaries, and working within safeguarding and confidentiality requirements.
You will have experience designing, delivering, and evaluating training, presentations, or awareness sessions for a range of audiences, and be confident building effective relationships with internal teams, external stakeholders, and partner organisations.
Key Responsibilities
- Provide tailored money guidance and financial wellbeing support to individuals affected by gambling-related harm.
- Manage a caseload of service users, delivering structured appointments, follow-ups, and ongoing support.
- Make appropriate referrals to regulated debt, money advice, and specialist support services.
- Monitor outcomes, analyse service data, and contribute to service improvement and development.
- Identify and respond to safeguarding and risk concerns in line with organisational policies.
- Lead training, awareness, and partnership activities to promote understanding of gambling-related financial harm and available support services.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%
- Discretionary company sick pay from day one of service
- Employee Assistance Programme – 24-hour support
- Premium access to the CALM app for you and up to 5 dependents
This role requires a basic DBS check
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
Gamcare is an equal opportunities employer and don’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.
To support internal development, applications will initially be considered from internal candidates. We may therefore close this vacancy early or prioritise internal applicants where suitable candidates are identified.
