Job Introduction
Planning & Performance Manager
Full time, Permanent
Salary: £42,450 (nationwide)
Location: Home based
Closing date for applications: Thursday 15th October 2026 at 23:59
Interviews will take place in the London office Thursday 22nd October 2026.
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We founded and operate the National Gambling Helpline and provide structured support for anyone who is harmed by gambling.
The Role
As Planning & Performance Manager, you will lead a specialist function responsible for performance insight, workforce planning, volunteer coordination and service improvement across Helpline & Online Services. As a member of the Leadership Team, you will help inform strategic decision-making by turning operational data, workforce information and service insight into meaningful recommendations and action.
You will develop and maintain the performance frameworks, reporting processes, forecasting models and governance arrangements, ensuring leaders have the information they need to make informed decisions. Working closely with operational managers and corporate teams, you will help identify emerging risks, opportunities and trends, supporting continuous improvement across multiple services and workstreams.
This is an excellent opportunity for someone who enjoys combining strategic thinking with practical delivery and wants to play a key role in shaping how services are planned, measured and improved.
About You
You will bring experience leading a team, function or cross-service programme and applying performance insight, workforce planning or service improvement. You will be confident working with complex information and can interpret data, trends and evidence and turn them into clear recommendations that support effective decision-making.
You will have experience developing reporting frameworks, monitoring performance, managing competing priorities and working collaboratively with senior stakeholders. You are confident presenting insight and recommendations to leaders and can build strong relationships across a wide range of teams and disciplines.
Most importantly, you are motivated by improving services, supporting teams to succeed and making a positive difference for people affected by gambling harms.
Key Responsibilities
- Lead and develop the Planning & Performance function, ensuring clear priorities, accountability and delivery across a multi-disciplinary team.
- Provide strategic oversight of performance reporting, governance processes and improvement activity.
- Lead workforce planning and forecasting activity that supports service resilience, capacity management and sustainable growth.
- Analyse performance, quality and workforce information to identify trends, risks and opportunities.
- Present meaningful insight and recommendations to senior leaders and governance groups.
- Coordinate learning from multiple information sources, including quality assurance activity, feedback, complaints and operational reviews.
- Drive service improvement initiatives and ensure actions are monitored through to measurable outcomes.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
- A generous Pension Scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay after 6 months’ service.
- Employee Assistance Programme – 24-hour support
- Premium access to the CALM app for you and up to 5 dependents
This role requires a Basic DBS
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
Gamcare is an equal opportunities employer and doesn't discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.
To support internal development, applications will initially be considered from internal candidates. We may therefore close this vacancy early or prioritise internal applicants where suitable candidates are identified.
