Job Introduction
Team Leader (Affected Others Programme)
Full time, Permanent (Initial funding until 31st March 2028)
Salary: £35,375 [Nationwide, excluding London], £38,486 [London]
Home-based (expectation of attendance at London office once a month) or hybrid working at London office (expectation of attendance of eight days in the London office per month); some travel across England may be required.
Closing date for applications: Friday 5th June
Interviews will take place online via video conference – week commencing 29th June 2026
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, and create awareness about safer gambling and treatment.
The Role
This is a great time to join GamCare as we are recruiting a Team Leader on a new programme which aims to prevent and reduce gambling-related harm experienced by individuals affected by another person’s gambling, known as affected others.
This new role, funded by the Office for Health Improvement and Disparities (OHID), will oversee peer support and prevention services for affected others. The programme will prioritise support for key groups across England, including men, young adults (18–25), neurodiverse individuals, LGBTQIA+ communities, and people from ethnic minority backgrounds.
The Team Leader will manage the delivery of effective, responsive, safe, caring and well-led provision that identifies, supports and provides interventions for affected others in our target groups. They will monitor the quality, safety and performance of the service and provide recommendations for ensuring continuous, accessible, and inclusive support for our target groups.
About You
As the successful candidate, you will have experience of overseeing and delivering peer support interventions, and will have experience of managing and developing high performance teams. You will have a relevant qualification or accredited training in a relevant area. You will have experience of delivering high-quality and safe services for adults. You will be highly organised and be able to manage competing priorities.
Key Responsibilities
- Leadership - Lead the operational delivery of online interventions for affected others from our target groups.
- Line Management and Staff Development - Provide day-to-day support and regular line management, supervision and reflection space supervision to a team of Services Officers.
- Quality and Safety - Work with the Programme Manager to develop necessary operational processes and procedures to support the high-quality and safe outcomes by providing clear guidance and expectations to the team.
- Safeguarding and Risk Management – Act as an operational safeguarding lead for the service.
- Service Development – Work across the team to co‑design, pilot and refine peer support services.
- Matrix Working - Collaborate with internal stakeholders to ensure that resources and services are complementary, avoid duplication and benefit from mutual insights and learning.
- Working with Lived Experience - Ensure lived experience voices are meaningfully embedded in service design, delivery and improvement processes.
- Equality and Diversity - Embed equality, diversity and inclusion principles across all deliverables, ensuring that they are accessible and responsive to the needs of our target groups.
- Learning and Insights - Support a culture of learning within the programme team.
- Impact and Evaluation – Contribute to programme evaluation by gathering data and insights into the impact of the service.
- Monitoring and Reporting – Contribute to programme monitoring and reporting by preparing written, statistical, and verbal updates on progress and outcomes.
- Recruitment and Onboarding - Lead on the recruitment, induction and competency development of new team members.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay from day one of service.
- Employee Assistance Programme – 24-hour support
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.
To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to recruitment@gamcare.org.uk
