Job Introduction
Temporary Helpline Adviser & Online Practitioner Opportunities
Remote (UK) | Various hours available
GamCare is seeking experienced temporary Helpline Advisers and Online Practitioners to support our award winning National Gambling Helpline and digital services. If you have experience of working on a Helpline or Digital Spaces to support vulnerable people and can quickly build trust, we'd like to hear from you.
As part of our team, you'll provide vital support, information and guidance to people affected by gambling harms through telephone and digital channels. We're looking for confident, compassionate professionals who can work independently, manage risk effectively, and deliver high quality support in a fast paced environment.
We are recruiting for:
Helpline Advisers
- Deliver support via telephone, WhatsApp and other contact channels.
- Assess needs, manage risk and help people access appropriate support.
Online Practitioners
- Deliver support through live chat, forums and other digital platforms.
- Deliver short term support over the phone utilising motivational interviewing and other techniques.
We're looking for people with:
- Experience supporting vulnerable individuals with complex needs, addiction, mental health, safeguarding, crisis support, advice or related services.
- Excellent communication skills and the ability to build rapport quickly.
- Experience working in health, social care, community, advice or support settings.
- Strong IT skills and confidence working remotely.
Why join GamCare?
- Be part of the team behind the National Gambling Helpline.
- Fully remote working.
- Comprehensive training and ongoing support.
- Meaningful work that makes a genuine difference every day.
Apply
To express your interest, please submit your CV.
Closing date: Sunday 16th August (23.59pm)
Interviews will be held on 20th and 21st August
Please state whether you are applying for the Helpline Adviser role, Online Practitioner role, or would like to be considered for both.
Appointment is subject to a DBS check. Applicants must have the right to work in the UK.
